For any product return, you must complete the After-Sales Service (RMA) form available above.
Submitting this request is mandatory for all product returns. Any equipment received without a completed form will be placed on hold until the required documentation has been received.
For any technical support request, please contact your dedicated Project Manager directly. You can find their contact details on your quotation. They will be able to assist you or direct your request to the appropriate team.
Our teams will get back to you within a maximum of two business days.
Whether an intervention is chargeable depends on the terms outlined in your quotation or service agreement. Please refer to these documents for the applicable conditions.
As specialists in embedded products, we develop custom connected data loggers. Thanks to our mastery of the entire technical lifecycle, our solutions are capable of capturing, storing, and analyzing 100% of vehicle network data with industrial-grade precision.
We leverage the 19 years of expertise of our teams to provide engineering resources directly at our clients’ sites or to deliver their projects from our engineering office.
DUNASYS support assists clients with their requests for technical support, equipment returns, maintenance, and the monitoring of embedded equipment and connected solutions.
DUNASYS support covers telematics devices, embedded electronic equipment, connectivity solutions, and the systems developed by the group as part of its technological and industrial activities.
Yes, DUNASYS teams assist clients with technical challenges related to the installation, use, diagnostics, and maintenance of embedded solutions and connected equipment.
Embedded systems and connected equipment require technical follow-up to ensure their proper operation, reliability, and performance in industrial environments that are often critical and demanding.
Yes, the support service assists manufacturers with the operational follow-up of deployed solutions, taking an approach focused on maintenance, technical assistance, and the continuity of connected systems.
DUNASYS support can handle issues related to hardware, connectivity, data transmission, electronic equipment, telematics devices, and embedded communication systems.
Yes, DUNASYS supports its clients from solution deployment through to the technical follow-up, maintenance, and support of connected equipment, to ensure their long-term durability and performance.
The DUNASYS support service assists clients with the follow-up, support, and maintenance of the embedded solutions developed by the group. This section centralizes information related to product returns, handling procedures, technical support, and the monitoring of connected equipment and telematics devices.
DUNASYS teams work on challenges related to embedded systems, connectivity solutions, electronic equipment, and the communication platforms used in demanding industrial environments. The aim is to ensure service continuity, equipment reliability, and responsive technical support throughout the solution lifecycle.
With its expertise in embedded electronics, data transmission, and connected technologies, DUNASYS supports its clients with the maintenance, diagnostics, technical support, and assistance needs related to the use of its telematics solutions and smart systems.